Clinical Solutions to Compassionate Care

Clinical coaching can help to develop team members skillset to the highest level of functionality. Through remote training GNA will help to self motivate the clinical staff to perform at the highest standard resulting in clinical excellence. We understand no dental practice is the same, therefore we approach each practice differently. We use 1 on 1 sessions to first analyze the office, next we identify areas for improvement and then we develop an action plan to set in place in order to meet the organizational objectives.

Implementing DA training sessions with your DA(s) will not only provide support but intentions to achieve sustainable growth from the entire team, help improve daily production goals and enhance patient experiences all while developing better ways to achieve the ability to work together.

Training calls are designed to foster team cohesion and align efforts toward a shared vision through the establishment of effective systems and processes. During remote training, the goal is to elevate and empower each team member. I will assess individual strengths to leverage key skills, refine patient-facing language to ensure essential keywords are used to enhance case acceptance and build patient trust, and set clear performance expectations. The call will also identify strategies for accountability, ensuring team members are consistently supported in reaching their highest potential.

Many offices face communication challenges between front and back office teams, often leading to inefficiencies and additional work. GNA’s remote Dental Assistant training includes one-on-one guidance to equip DAs with skills to proactively identify potential conflicts and propose effective solutions. For example, a DA might review the schedule to spot potential bottlenecks that could create scheduling conflicts. They would then communicate these issues to the front office, explaining the impact on workflow and suggesting adjustments—such as rescheduling patients to different days or times—to resolve the conflict. This approach ensures that the front office team understands and prevents similar scheduling issues in the future.